Customer Service and Engagement Essentials

By Allan Younger The team at the Small Business Center often meets with business owners who have had customers that make purchases; however, many of them never return. Many business owners understand the importance of customer service. It is one of the most important aspects of any business. If customers are not satisfied with your service, they may use another business in future.  They may also voice their complaints to others. This may result in a significant reduction and even business ...
More

N.C. A&T Partners with Elon Law for New Juris Doctorate Program

N.C. A&T State University and Elon University School of Law have partnered to create the new Accelerated Pathway to Law School program. The program creates an opportunity for A&T students to earn a law degree in five and a half years – attending three years at A&T and two and a half years at Elon Law. Students participating in the program will graduate with a Bachelor of Arts in Liberal Studies with a concentration in Pre Law from A&T and a Juris Doctorate from Elon Law. “...
More

WSTA Exec Embracing Innovation With An Appreciation of History

By Laurie D. Willis Art Barnes says he is thankful for his job as general manager of the Winston-Salem Transit Authority, in large part because he understands the importance of public transportation to those who need it most. Barnes is also grateful to work for the WSTA because of its rich history – a past that he says should always be celebrated and never overlooked. The Winston-Salem Transit Authority has its roots in the Safe Bus Company, which was founded in Winston-Salem in 1926 by thirt...
More

With Hall and Law, Wells Fargo Helping Small Business Owners Think Big

By Richard L. Williams In the early 1990s, Avery Hall was a two-time college all-America, four-time all-conference, and Southern Conference defensive player of the year – more than enough accolades to garner his induction into the Appalachian State University Hall of Fame. Today, he is a senior vice president and business banking manager at Wells Fargo – and, according to him, about the only thing that has changed is his attire. “There are so many synergies between being a successful athlete an...
More

Chiropractic Center Makes Patients Feel Right At Home

By Richard L. Williams Depending on the day, it’s not difficult to confuse the Brittian Chiropractic Center for a high-spirited daycare. Toddlers playfully bounce around while their parents spend a few minutes with Dr. Gerren Q. Brittian working out the kinks. “We strive to make our patients feel right at home in our office, as if they were family,” Brittian says. Before the kids can get too wound up, however, the office visit is over. Brittian, like most successful chiropractors, sees betw...
More